Dealing With Angry Clients Essay Example | Topics and Well Written Essays - 500 words

Dealing With Angry Clients - Essay Example I worked part time in a call center a few years back. I dealt with clients in the health insurance field. Most of the calls that I had to deal with included angry clients who had a tendency to voice out their anger over the phone. It was my job to placate them, regardless of my own work related stress. But there are just some clients who refuse to be placated and will complain to higher authorities just because they need to vent out their frustrations on people they don't even personally know. Transition II. Body My department meeting early in the shift already had me stressed out after our team leader informed us that we had to handle at least 150 calls a day, per seat. Not so good news for a part time employee such as me since that meant that I had to handle at least 35 calls an hour within a 4 hour time frame. So you can imagine the stress that the situation placed on me when I finally started my shift. Adding aggravation to an already difficult situation was the fact that I kept getting screaming clients on my line demanding their insurance needs be serviced. Although I did my best to get the job done, one of them still complained to my supervisor about me and demanded that I be retrenched. Needless to say, the situation left me very angry and upset because I felt like I was being harassed on two fronts. My supervisor immediately asked me why I should not be suspended based upon the complaint he received.